Privacy Policy
At Elevana Tours, we are committed to protecting your privacy. This policy outlines how we collect, use, and disclose your personal information when you use our website or tours.
1. Information we collect We collect information that you provide to us when you contact us, make a booking, or complete a survey. This includes your name, email address, phone number, and payment details. We also collect information such as your location and browsing history through the use of cookies.
2. How we use your information We use your information to provide you with the services you have requested, such as booking a tour. We may also use your information to personalize your experience on our website or to send you marketing communications about our products and services.
3. How we share your information We may share your information with third-party service providers who help us to operate our website and provide our services, such as payment processors and tour operators. We may also share your information with government authorities or law enforcement agencies if required by law.
4. How we store your information We store your personal information securely and take measures to protect it from unauthorized access, disclosure, or misuse. Your information may be stored on servers located outside of Egypt. By using our website or services, you consent to the transfer of your information to these servers.
5. Your rights You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent for us to use your information at any time. To exercise these rights, please contact us at info@elevanatours.com
6. Changes to this policy We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our website or services after any changes to this policy have been made constitutes your acceptance of the changes.
Analytics and advertising
This website uses Google Analytics to measure how its pages are used, and Google Ads to measure whether an advert led to an enquiry. Between them they set six cookies and two browser-storage keys. Every one of them is named, explained and paired with a way to switch it off in our Cookie Policy.
We also use Microsoft Clarity to see how our pages are used — where people scroll, what they click, and where a page confuses them — and to build heatmaps from that. Clarity masks what you type into form fields, so your name, e-mail, telephone number and message are not part of any recording.
We set no advertising or tracking cookies for Meta/Facebook, TikTok or LinkedIn, and we do not sell your browsing data. Google and Microsoft are the only third parties that receive anything from this site, and every cookie either of them sets is named in our Cookie Policy, with a way to switch it off.
If you contact us on WhatsApp
The WhatsApp button opens a conversation in WhatsApp itself. Anything you write there is held by WhatsApp under its own terms, not by this website. We keep the conversation only for as long as we need it to answer you and arrange your trip.
If you have any questions or concerns about our privacy policy, please contact us at info@elevanatours.com. We are committed to handling any inquiries in a professional and timely manner.